Germany: 3-5 working days

Europa & Switzerland: 7-14 working days

The delivery time begins after receipt of the complete and error-free order.

Shipping costs:

Germany: 3,90 Euro

Click & Collect: free of charge (coming soon)

Austria: 10,90 Euro

Switzerland: 18,90 Euro

Europe: 12,90 Euro

In addition to Germany, Austria & Switzerland,
we deliver to the following EU-countries:

Netherlands, Belgium, France, Luxembourg, Poland, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Slovakia, Spain, Sweden, Slovenia, Bulgaria, Greece, Malta, Monaco, Portugal, Romania, Ireland, Cyprus.

DHL & DHL GoGreen throughout Germany

Yes you can!

To use the Packstation service, you first need a DHL customer account.

1) Enter your personal DHL customer number (including post number) in the additional address field.

2) In the field "street name" add: "Postfiliale" (even though it is a DHL parcel shop). In the field "house number" add the three-digit number of the desired post office.

3) Now just enter the postcode and the location of the post office you want.
- Done!

You can find all post offices and DHL parcel shops with their location and address in the Mail Fidner: Postfinder.

Find out more here.

As soon as your delivery leaves our packaging center, you will receive a shipping confirmation. In the mail you will find a link with your tracking number.

In rare cases it can happen that the delivery confirmation ends up in the spam folder. So please check your spam folder, too.

In any case, contact our customer service and have your order number or tracking number ready. Your case will be examined by us immediately.

If you need the package urgently, simply place the order again. The other will be canceled by us after the return has been made (depending on the case).

Please check the details of your order and address.

You can return your order to us within the statutory right of withdrawal within 14 days. You can find all information about the procedure here.

Please note that due to health and hygiene reasons we can only take back and refund unused, unopened, originally packaged & undamaged items.

Returning orders should be convenient for you and at the same time environmentally and resource-friendly. For this reason, our parcels do not come with any return note in paper.

Our customer service will contact you to find out how to proceed.

After receiving your return, we will check the content and condition of the goods. After checking and processing, you will receive a confirmation and a refund from us via email. The invoice amount is then usually reimbursed within a few working days.

Please note that the processing of returns takes up to 5 days on average and that there may be delays.

If you have returned something and have not received a confirmation from us after 14 days, please contact customer service and have your tracking number ready.

If you have not received an order confirmation, please check whether this could be due to the reasons listed below:

You may have made a mistake when entering your email address. In this case, please contact our customer service.

Furthermore, you will not receive an order confirmation if the order process could not be completed. This is the case, for example, if there were problems with the payment. Please contact our customer service here as well.

You can cancel your order up to a maximum of 60 minutes after placing your order. This is only the case if your cancellation is still possible and your order has not yet been prepared for shipping.

Please contact our customer service for this.